Introduction
The front office staff are the immediate contact with the customers or clients when they visit an organisation. They include, receptionists, executive assistants, personal assistants, secretaries, customer service consultants, sales people, fuel pump attendants, shop attendants, supermarket attendants, cashiers, bank teller staff, banking hall service staff, ushers, telephone operators, call centre or contact centre staff, security personnel at entrances, waiters and waitresses, air hostesses, nurses and the like.
This customer service coaching program was developed to give front office staff soft skills to enable them manage the challenging tasks at the front office and give great customer experience.
Course benefits
- Learn how to win and retain customers at the front office.
- Learn how to market yourself for promotions or future jobs.
- Practicing good customer service will reduce work related stress and sicknesses.
- Serving customers with a smile keeps you younger and happy.
- You will learn how to avoid development of wrinkles and looking older by serving customers with a smile. Good customer service has curative and therapy benefits.
- Learn how to improve relationship with your colleagues and visitors.
- Improve your personal image and esteem using good customer service.
Registration Subscription
The coaching program runs for one year at no running cost to participants. Participants only pay annual subscription or contribution only at registration.
Register with USD 65
Subscribe Now
Chris Muhango, FCIM
Customer Service Specialist
Founder, TIG Institute
79 Bukoto Street, Kamwokya, Kampala, Uganda
Tel : +256 750 335703, +256 772 185653
Email: info@tiginstitute.com, www.tiginstitute.com