There is a tendency to think that customer service is for only staff in business organisations. Educational Institutions and Schools also have customers, i.e. the students, parents/guardians and sponsors. Therefore Educational Institutions and Schools should offer good customer service and also care for people they are supposed to serve. However some teachers in the Educational Institutions and Schools, despite the training they get in colleges forget that students, parents/guardians and sponsors are their main customers. They sometimes mishandle them and this creates poor relationship between teachers and their customers. In some schools where customer service is emphasised, the relationships are good especially with parents/guardians and sponsors.
Course benefits
One of the reasons why Educational Institutions and Schools do not offer good customer services is due to lack of training and coaching. This customer service coaching program was developed to give Educational Institutions and Schools soft skills to enable them appreciate the benefits of good customer service and practice it as a culture. Through this coaching program, the Educational Institutions and Schools staff will learn:
- The DONTs and the DOs of customer service in Educational Institutions and Schools.
- How to coach their students to give good customer service when they leave Educational Institutions and Schools.
- How to practice good customer service in order to reduce work related stress and sicknesses.
- Serving customers with a smile in order to keep yourself younger and happy but remain professional as teachers.
- How to avoid quarrels, annoyance and being angry with customers, which results into stress, sicknesses like high blood pressure, ulcers, cancers and development of wrinkles.
- Practicing good customer service because it has curative and therapeutical benefits.
- How to improve relationship with customers, colleagues and visitors.
- How to improve personal images and esteem using good customer service.
- How to market themselves using good customer service for promotions or future jobs.
- How to promote the image of the Educational Institutions and Schools using good customer service.
Registration and Subscription
The coaching program runs for one year at no running cost to participants. Participants only pay annual subscription or contribution only at registration.
Register with under any of the following categories of Institutions:
High Income – US$ 80 Middle Income – US$ 50 Low Income – US$ 30
Chris Muhango, FCIM
Customer Service Specialist
Founder, TIG Institute
79 Bukoto Street, Kamwokya, Kampala, Uganda
Tel : +256 750 335703, +256 772 185653
Email: info@tiginstitute.com, www.tiginstitute.com