There is a tendency to think that customer service is for only staff in business organisations. Government institutions and NGOs also have customers, i.e. the people they are mandated to serve. Therefore public and NGO staff should offer good customer service and also care for people they are supposed to serve. However some government and NGO officials are rude, inefficient and they project the “I don’t care” attitude. This is poor customer service.
Course benefits
One of the reasons why public servants and NGO staff offer poor services is because they do not know the benefits of good customer service to an individual and their organisations. This customer service coaching program was developed to give public servants and NGO staff soft skills to enable them appreciate the benefits of good customer and practice it as a culture. Through this coaching program, staff will learn how to:
- The DONTs and the DOs of customer service in government and NGOs.
- Practice good customer service in order to reduce work related stress and sicknesses.
- Serve customers with a smile in order to keep yourself younger and happy.
- Avoid quarrels, annoyance and being angry with customers, which results into stress, sicknesses like high blood pressure, ulcers, cancers and development of wrinkles.
- Practice good customer service because it has curative and therapeutical benefits.
- Learn how to improve relationship with your colleagues and visitors.
- Improve your personal image and esteem using good customer service.
- Market yourself for promotions or future jobs in public and private organisations.
- Promote the image of your government and NGOs using good customer service.
Registration and Subscription
The coaching program runs for one year at no running cost to participants. Participants only pay annual subscription or contribution only at registration.
Register with USD 480
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Chris Muhango, FCIM
Customer Service Specialist
Founder, TIG Institute
79 Bukoto Street, Kamwokya, Kampala, Uganda
Tel : +256 750 335703, +256 772 185653
Email: info@tiginstitute.com, www.tiginstitute.com